• It often boils down to how you look at your staff
• Curiosity about staff can be transformative for a business
(Total recorded time is 19:17)
The ratio of work on business problems to the development of staff can be out of whack, says leadership and executive coach Lisa Koss, co-founder and a partner at the consulting firm Ontos Global of Berkeley.
“We need to be doing more than just solving problem … and instead transform a business issue into development of people,” says Ms. Koss.
“When you look at for-profit business, it tends to be all about … the business results, and not as much focused on how being curious about what people are bringing,” she says.
That curiosity can be transformative, both for a business and its employees, she says.
As the business world emerges slowly from the COVID-19 pandemic, recognizing psychological realities and dynamics is critical to bringing teams together, she says.
Please click here to watch the Bizgnus interview with Ms. Koss: https://youtu.be/DiXZbFUTBgY
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• “It’s more like you’re a chronicler of an age
(Total Recorded Time is 13:12)
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• “It’s all important that you know which words matter”
(Total Recorded Time is 22:39)
• Expert tells why customer onboarding is as important as the sale
• “Find out what your customers want and need”
(Total Recorded Time is 16:51)
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(Total Recorded Time is 18:21)
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(Total Recorded Time is 25:04)
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(Total Recorded Time is 26:05)