• Why relying on digital connections with customers is not enough
• Consistently raising the bar on customer service
In politics, it’s the economy, stupid. But in business in the 21st Century, it’s the relationship. So says our guest in this CVBT Audio Interview Podcast, John DiJulius, chief executive officer of the DiJulius Group of Cleveland.
He’s written many books and spoken to thousands in his years as a management consultant. Now he’s almost evangelical for a much higher level of customer service.
Mr. DiJulius cautions that while digital connections may be cheaper, it’s still the human relationship that pulls the sales trigger.
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• “Intrinsic motivation replaces any external consequences”
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• Lockdown stifles his business, so this entrepreneur reinvents himself
• “A memorable personal brand can truly amplify your business”
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• Doctor Roo hops to the rescue in unusual book series
• “I’ve had her in my mind for many years”
(Total Recorded Time is 25:12)
To the ranks of “doctors” like Derek Shepherd and Meredith …
• Doctor Roo hops to the rescue in unusual book series
• “I’ve had her in my mind for many years”
(Total Recorded Time is 25:12)
To the ranks of “doctors” like Derek Shepherd and Meredith …
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• “Leadership must take the lead in aligning mindsets, structures, skills, and culture”
…
• Final success should include your ownership strategy
• “Most business owners don't understand the need to have an ownership strategy”
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