• Why relying on digital connections with customers is not enough

• Consistently raising the bar on customer service

In politics, it’s the economy, stupid. But in business in the 21st Century, it’s the relationship. So says our guest in this CVBT Audio Interview Podcast, John DiJulius, chief executive officer of the DiJulius Group of Cleveland.

He’s written many books and spoken to thousands in his years as a management consultant. Now he’s almost evangelical for a much higher level of customer service.

Mr. DiJulius cautions that while digital connections may be cheaper, it’s still the human relationship that pulls the sales trigger.

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