• Why managers need to remember what Einstein said
• “There is absolutely no, zero, nada, zilch, reason why we … subscribe to Albert Einstein’s definition of insanity”
Fifteen years in management with the Ritz-Carlton Hotel Company helped shape how management consultant Douglas Brooks looks at problems – and solutions.
He has developed a 52-week plan for managers to develop greater customer-focused teamwork, to motivate and to retain top employees.
Mr. Brooks has put his ideas into a new book with the blunt title, “If This Book Doesn’t Help, It Might Be You.”
“I tried to encapsulate questions and answers and opportunities for young leaders, new leaders, old leaders, C-suite leaders, to be able to stimulate conversations in their work group, whether it’s at the board level or the line lever,” he says.
• Vito Altavilla tells how he did it
• “It’s more like you’re a chronicler of an age
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Lots of people think they’ve got a book inside of them but few do …
• Only pay and advancement tops clear communications
• “It’s all important that you know which words matter”
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• Expert tells why customer onboarding is as important as the sale
• “Find out what your customers want and need”
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For more than two decades, Donna Weber has …
• A quiet Charlotte family is thrust into Hollywood
• “Writing for me was something that I didn’t share with anybody”
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• Transformation coach points to his own unusual experience
• “I have a mission on this Earth”
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What he describes as a mystical experience has shaped the …
• It’s the 10th leading cause of death in the U.S.
• “When you bring up the word ‘suicide,’ people shut down”
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